All-channels-in-one
Our omni-channel inbox is an easy-to-use interface for you to connect with customers on the texting channels they prefer. SMS, Email, Facebook Messenger, Twitter, Instagram, and more - we have them all.
And, seamlessly switch channels within the same conversation. So, if a customer sends a SMS today and an Email tomorrow - no worries, you can receive and respond to both messages in the conversation - from the same inbox! No more switching around and logging into multiple apps and multiple inboxes.
100% customer-centric
Conversations are structured around customers, not channels. Every customer is a conversation. All messages from a customer, regardless of channel, appear in one seamless conversation flow.
Complete customer history
Each conversation is an aggregate of that customer's entire history with your business - in one seamless view. This includes all messages back and forth, all actions by the customer like writing a review or making a payment, and all actions by your team, like creating notes or setting up tasks for this customer.
This way, whenever your team is interacting with a customer, they have all the relevant info avaialable on their fingertips.
Assign conversations
Easily assign a conversation to an employee or a team. Now, all messages for this customer are automatically routed to this employee or team - creating an account management setup. If assigned to a team, multiple employees can collaborate in addressing customer queries and issues - increasing responsiveness.
Use dynamic templates
Instead of writing the same messages again and again, create a library of customized message templates. Simply select a template and send a message with the click of a button - easy!
Templates come with a powerful dynamic attributes feature. When creating a template, you can embed names of attributes from the customer's or your business's profile. At message send time, these attribute names are replaced, in realtime, with their actual values.
Manage customer relationships through texting
When in a conversation, you see a full view of this customer's profile, segmented by the various types of entries, like custom attributes, reviews & feedback, payments, notes, tasks, etc.
Enhance your customer profiles by adding custom attributes that make sense for your business - anything that helps you retain and action your customers' preferences, profile data, and transaction history.
Everything you need
Other Features
Notifications
Get notified when a conversation is assigned to you or your team. Always stay on top of customer inbounds.
Auto Responder
Use the Auto Responder to automatically reply to customer inbounds even when you're closed. Your customers will appreciate you getting back to them, and letting them know you'll take care of them.
Collaborate efficiently
Because its a shared inbox, everyone in your team can collaborate to respond to customer inquiries and solve issues.
Built-in collision detection automatically informs users if another user is typing a response to a customer. Messages sent by one user to a customer are immediately visible to all team members.
Attachments & emojis
Send attachments with your messages, as supported by the respective channel. Use emojis in your texts.
Merge & transfer
Merge multiple conversations into one, in case the same customer comes in through different addresses. Transfer conversations from one location to another, as needed.
Shopify integration
We are deeply integrated with Shopify. For your Shopify customers, their complete transaction history is visible in their in-depth profile. You can even take actions like cancel or refund an order, or lookup order status.