Get realtime feedback
Feedback through texting is immediate. Simply click and send a feedback invitation link to your customer. The customer follows the link to a mobile web app, answers your survey questions - and done! In just a few seconds!
Code-free customization
Customize the survey interface through no-code, point-and-click. Use your own logo, brand colors, and intro and thank you messages.
Choose your question format
Create survey questions in a variety of formats, 5-stars, 0-10 score, thumbs up/down, smileys, one-of-multiple, multiple-of-multiple choices, and free-form text.
Create a question library
Setup a library of questions. With a click, choose which questions are active at any time. This way, you can run multiple surveys - to get feedback on your service, or your product, or a brand, or a team - at various touchpoints across your business.
Feedback dashboard
Visualize and track feedback responses in realtime - question by question or survey by survey. Get reports and charts to see how customer feedback is tracking over time.
Incorporated into the context
Feedback responses are incorporated into the customer's conversation timeline and in-depth profile, so you know during all interactions with this customer how they've been feeling about your business - and what actions you've taken based on their responses.
Loads more you can do
Other Features
Share & act
Create tasks, tag users, assign topics, and create notes related to a feedback. Make your feedback actionable. Resolve customer-reported issues immediately by attaching tasks to a response.
Drip campaign
Our drip campaign service sends out automated messages to customers, gently reminding them to submit feedback - so you don't have to followup manually.
NPS surveys
Run NPS surveys and track your rating over time.
Notifications
Get immediately notified whenever a new feedback response comes in.
Optimized for mobile
Feedback surveys are designed to render beautifully on mobile devices, making it easy for customers to submit responses on-the-go.
Respond differently based on feedback
Customize followup and thank you messaging differently for detractors versus promoters versus passives. Let customers know you care about their feedback and will take care of them.